Privacy Policy

1. Introduction

This Privacy Policy describes how OptimAI collects, uses, processes, and discloses your information, including personal information, in conjunction with your access to and use of our AI-powered business automation platform and Instagram integration services.

2. Information We Collect

When you use our service, we collect the following types of information:

• Account Information: Email address, name, business information, and account preferences
• Instagram Account Information: Public profile information, comments, and other content you share through our integration
• Business Data: Customer interactions, appointment information, and business analytics
• Usage Information: How you interact with our service, including access times and duration
• Technical Information: IP address, browser type, device information, and usage logs

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our AI automation services
• Processing and responding to Instagram webhook events and customer interactions
• Personalizing your experience and providing intelligent recommendations
• Improving our service and user experience through analytics
• Sending important account and service notifications
• Complying with legal obligations and preventing fraud or abuse

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, safety, and the security of our users
• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer, merger, or acquisition

5. Data Retention

We retain your information only for as long as necessary to provide our services and fulfill the purposes described in this policy. By default, customer interaction data is retained for 30 days, though you can configure longer retention periods. Account information is retained until you delete your account. When we no longer need to use your information, we will securely delete or anonymize it.

6. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption at rest and in transit, regular security audits, access controls, and compliance with industry standards.

7. Your Rights

Depending on your location, you have the right to:

• Access your personal information and receive a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Object to our processing of your information
• Request data portability and receive your data in a structured format
• Withdraw consent where processing is based on consent

You can exercise these rights through your account settings or by contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

10. Instagram Platform Policy Compliance

Our service complies with Instagram's Platform Policy and Meta's data use policies. We:

• Only request the minimum necessary data required for our services
• Protect user privacy and implement robust data security measures
• Provide clear and visible information about how we use Instagram data
• Do not sell Instagram user data to third parties
• Delete Instagram user data upon request or when no longer needed
• Comply with all applicable Instagram API terms and conditions
• Regularly review and update our practices to maintain compliance