Terms of Service

Core Services

• AI-Powered Customer Communication: Automated Instagram DM responses using artificial intelligence
• Business Dashboard: Comprehensive management interface for business operations
• Customer Data Management: GDPR-compliant customer relationship management
• Instagram Integration: Seamless integration with Instagram Business accounts via ManyChat
• Analytics and Reporting: Business performance metrics and customer insights
• Appointment Booking Integration: Streamlined booking management system
• Multi-language Support: Support for Greek and English communications

Account Creation

• You must provide accurate, complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old or the age of majority in your jurisdiction
• Business accounts must represent legitimate business entities

Permitted Uses

• Legitimate business communication and customer service
• Automated responses to customer inquiries
• Managing customer relationships and bookings
• Analytics and business performance monitoring
• GDPR-compliant data management

Prohibited Uses

• Spam or Unsolicited Communications: Sending bulk or unsolicited messages
• Harassment or Abuse: Any form of harassment, threats, or abusive behavior
• Illegal Activities: Any illegal activities or violation of laws
• Fraudulent Purposes: Misrepresenting your business or services
• Malicious Activities: Attempting to harm, disrupt, or compromise the Service
• Violation of Platform Policies: Activities that violate Instagram's Terms of Service
• Data Scraping: Unauthorized collection of user data

Instagram Integration

• Instagram integration is provided through ManyChat platform
• You must comply with Instagram's Platform Policy and Terms of Service
• We are not responsible for Instagram's service availability or policy changes
• Your Instagram account must be a verified Business account

GDPR Compliance

OptimAI is designed to be GDPR compliant and includes:

• Explicit consent mechanisms for data processing
• Data retention period controls (default: 12 months)
• Right to be forgotten implementation
• Data portability and export capabilities
• Audit logging and compliance tracking

Customer Data Processing

• You are the data controller for your customer data
• We act as a data processor under your instructions
• You must obtain appropriate consent from your customers
• You are responsible for complying with applicable privacy laws

OptimAI Intellectual Property

• OptimAI retains all rights to the Service, including software, algorithms, and documentation
• You may not copy, modify, distribute, or reverse engineer our Service
• Our trademarks, logos, and branding remain our exclusive property

User Content

• You retain ownership of your business data and customer information
• You grant us a limited license to process your data to provide the Service
• You represent that you have rights to all content you submit

Subscription Plans

• Service is provided on a subscription basis
• Plans may include usage limits and feature restrictions
• Pricing is subject to change with notice

Payment Processing

• Payments are processed through secure third-party providers
• All fees are non-refundable unless otherwise specified
• Failed payments may result in service suspension

Service Level Commitment

We strive to maintain:

• 99.5% uptime for core services
• Response times under 200ms for webhook processing
• AI response generation under 3 seconds
• Regular maintenance windows with advance notice

Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for business interruption, loss of profits, or data loss

Termination by You

• You may terminate your account at any time
• Termination takes effect at the end of your billing period
• You remain responsible for charges incurred before termination

Termination by Us

We may terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Extended periods of inactivity

Regulatory Compliance

You must ensure compliance with:

• Local business licensing requirements
• Consumer protection laws
• Data protection regulations (GDPR, CCPA, etc.)
• Industry-specific regulations

Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

Modification Rights

We reserve the right to modify these Terms at any time. Changes will be:

• Posted on our website with updated date
• Communicated via email to active users
• Effective 30 days after notification